Overview
Invygo is a pioneering car subscription platform that offers customers a flexible and convenient alternative to traditional car ownership in the Middle East. By partnering with a network of trusted dealers, Invygo provides access to a wide range of vehicles on a subscription basis, allowing customers to drive the car they want without long-term commitments or complex paperwork. This collaboration ensures that both Invygo and its dealer partners can meet customer needs efficiently, offering seamless service, timely vehicle deliveries, and high-quality support.
Problem
Currently, the process of adding or editing dealer working and exception hours is time-consuming and inefficient. This inefficiency is causing delivery delays for customers.
- Delays for customers leads to increase in CX / Revenue loss
- Increased administrative workload
- Delays in scheduling updates
- Affecting operational effectiveness
Success Metrics
Main Metric:
Reduce the time required to add or edit dealer working and exception hours by 50%.
Sub Metrics:
Minimize the administrative time spent on managing dealer hours.
Improve the efficiency of updating dealer schedules and exception hours.
Research
Current State:
Before:
Time to add/edit dealer working hours: 10/15 minutes
Time to add/edit exception hours: 20 minutes
Inefficient manual processes causing delays and increased workload.
Lack of streamlined processes for updating dealer hours.
Manual updates are prone to errors and time-consuming.
Impact:
Administrative Burden: High time consumption for simple scheduling tasks.
Operational Delays: Potential delays in updating schedules, affecting dealer and customer interactions.
Solution
Implement a streamlined process for managing dealer working and exception hours to reduce administrative time and improve efficiency.
Proposed Approach:
Process Optimization:
Develop a more efficient system or tool for updating dealer working and exception hours.
Implement automated updates where feasible to minimize manual input.
Interface Improvements:
Create a user-friendly interface that simplifies the process of adding or editing dealer hours.
Reduce the number of steps required to update schedules.
Key Elements:
Automated Updates: Incorporate features that allow for automatic updates of dealer hours based on predefined rules.
User Experience: Design an intuitive interface that reduces the time required for scheduling tasks.
- Casing delays for customers
- Increased administrative workload
- Delays in scheduling updates
- Affecting operational effectiveness
Results
By optimizing the process for adding and editing dealer working and exception hours, we significantly reduced administrative time and improved operational efficiency. This enhanced scheduling accuracy and minimize delays, benefiting both internal teams and customers.
